FAQ
Returns and Refunds
What is your return and refund policy?
We accept returns within 14 days of the delivery date on unused and unopened products. The product must be in the same new condition as when received. The product should be in its original packaging with intact labels and protective adhesive labels.
If a free item was received as part of a promotion, this will be charged if the charged item is returned without the free product.
To return products, email us at hello@holkofficial.com to initiate the return. You are responsible for all shipping and handling charges on returned items unless otherwise specified.
Your refund will be processed once we’ve received and verified the product.If there is an issue with your order or if you would like to cancel, please email us at hello@holkofficial.com
Shipping Policy
When will you ship my order?
Orders are normally shipped within 2-5 business days, under normal conditions. Delivery times vary depending on your location.
Sweden and Europe:
Standard Shipping DDP with DHL or UPS Access Point: 2-5 business days.
US:
Standard Shipping DDU with USPS or UPS Access Point: 3-8 business days. Orders up to $800 are free of any import VAT or duties. No extra charges will incur.
Rest of the World:
Standard Shipping with DHL or UPS Access Point: 3-8 business days. All non-EU orders are shipped DDU, meaning customers from these regions might be liable to pay tax and duty upon delivery.
Where do you ship?
We aim to offer worldwide shipping with a few exceptions. If you don't see your shipping country, send us an email at hello@holkofficial.com and we'll see what we can do.
How much does shipping cost?
We offer free international shipping on orders over 500 SEK / 50 EUR / 50 USD.
Orders within the European Union are shipped DDP (Delivery Duty Paid), meaning that taxes and duties are included in the final price.
United States: Orders up to $800 are free of any import VAT or duties. No extra charges will incur.
For countries outside of the EU we ship DDU (Delivery Duty Unpaid) meaning you may be liable to pay tax and duty upon receiving your package. If applicable, you will be responsible for paying these costs before your item can be delivered.
Is your packaging discrete?
We value your privacy. Therefor all our products are shipped in packages without any branding.
Modifying orders
Can I change or modify my order?
We move as fast as we can to get your order on its way to you. If you need to change or cancel your order, send us a note at hello@holkofficial.com and we’ll do our best to see what we can do.
I entered the wrong address, can i fix it?
If you need to change or cancel your order, send us a note at hello@holkofficial.com and we’ll do our best to see what we can do.
Payment methods
What payment methods do you accept?
We accept all major credit cards, PayPal and Klarna (only in certain regions).
Retail partnerships
Can I sell your products in my store?
We’re slowly expanding to select retail partners. Please send your information to hello@holkofficial.com if you’d like to get in touch.
